Your privacy matters. Here's how Spinach collects, uses, and protects your information.
Last updated: August 2026When you create a Spinach account, we collect your name, phone number, email address, and profile photo. When you use our services, we also collect location data, booking history, payment information (processed through M-Pesa), device information, and usage analytics. For service providers, we additionally collect identification documents, professional credentials, and work portfolio information as part of the verification process.
We use your information to: • Provide and improve our ride-hailing and service marketplace platform • Match you with nearby service providers and drivers • Process payments through M-Pesa • Send booking confirmations and status updates • Verify service provider identities and qualifications • Analyse usage patterns to improve the app experience • Communicate important updates about the platform • Ensure safety and prevent fraud
We share limited information with: • Service providers and drivers — your name, location, and booking details necessary to fulfil the service • Payment processors (Safaricom M-Pesa) — transaction details required for payment processing • Analytics partners — anonymised usage data to help us improve the platform We do not sell your personal data to third parties. We may disclose information if required by law or to protect the safety of our users.
Your data is stored securely using industry-standard encryption. We use Supabase for data storage with row-level security policies. Payment data is processed directly by Safaricom and we do not store your M-Pesa PIN or payment credentials. We retain your data for as long as your account is active. Upon account deletion, all personal data is permanently removed within 30 days.
You have the right to: • Access your personal data through the app's Profile section • Correct inaccurate information at any time • Request deletion of your account and associated data • Opt out of marketing communications • Export your booking history To exercise any of these rights, contact us at info@spinach.co.ke.
The Spinach website uses minimal cookies for essential functionality only. The mobile app uses device identifiers for push notifications and analytics. You can disable notifications through your device settings.
Spinach is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately.
By using Spinach, you agree to the following terms and conditions.
Last updated: August 2026By downloading, installing, or using the Spinach application, you agree to be bound by these Terms of Service. If you do not agree, please do not use the app. Spinach is operated by Spinach Trading, registered in Kenya.
To use Spinach, you must create an account with accurate and complete information. You are responsible for maintaining the security of your account credentials. You must be at least 18 years old to create an account. One person may only maintain one active account.
Spinach provides a platform connecting customers with: • Ride-hailing services (Boda Boda and Taxi) • Local service providers (home services, deliveries, beauty & wellness, and more) Spinach acts as a marketplace facilitator. We are not the direct provider of rides or services. Service providers and drivers are independent professionals who use the platform.
All payments are processed via M-Pesa. Ride fares are calculated automatically based on distance and time. For other services, pricing is negotiated between customer and provider. Platform commission: • Boda Boda and Taxi: 15% (inclusive of VAT) • All other service categories: 11% (inclusive of VAT) Commission is deducted automatically from provider earnings before wallet credit.
Customers may cancel bookings free of charge up to 2 hours before the scheduled time. Late cancellations may incur a small fee. If a provider fails to show up or cancels, a full refund is processed automatically to the customer's M-Pesa account within 24–48 hours.
Service providers agree to: • Complete a verification process before accepting bookings • Maintain accurate profile and service information • Deliver services professionally and on time • Comply with all applicable Kenyan laws and regulations • Not solicit customers outside the platform for services initially booked through Spinach
Users may not: • Provide false or misleading information • Use the platform for illegal activities • Harass, threaten, or abuse other users • Manipulate ratings or reviews • Create multiple accounts • Circumvent the platform's payment system • Reverse-engineer or copy the application Violation of these terms may result in account suspension or permanent ban.
Spinach Trading provides the platform on an "as is" basis. We are not liable for the quality of services provided by independent providers, disputes between customers and providers (though we will assist in mediation), loss or damage arising from service delivery, or interruptions to the platform due to technical issues. Our total liability is limited to the amount of the transaction in question.
Any disputes arising from the use of Spinach shall first be addressed through our in-app support system. If unresolved, disputes will be settled under the laws of the Republic of Kenya, with Nairobi as the jurisdiction.
We may update these terms from time to time. Significant changes will be communicated through the app or email. Continued use of the platform after changes constitutes acceptance of the updated terms.
For questions about these Terms of Service, contact us at: Email: info@spinach.co.ke Spinach Trading, Nairobi, Kenya